Privacy Policy

Privacy Policy

Last updated: 22nd September 2026

1. Introduction
This policy explains what Neart Physio & Performance (“we”, “our”, “us”) does with the data you share with us - whether through our website, our online booking system, or during your treatment. We are committed to handling your data in line with UK GDPR and the Data Protection Act 2018. This document may be updated from time to time; changes will be posted here with a new "last updated" date.

2. Who this applies to
If you are under 18, we require a parent or guardian to provide consent, personal information, and payment on your behalf. References to "you" include the responsible adult in that case.

3. What information we collect                                                                                               Contact information
We collect your name, date of birth, email, phone number and home address when you contact us, subscribe to updates, or book an appointment.

Health information
When you book an initial assessment or submit an enquiry form, we collect health information via our online intake form and/or during your consultation, including:

  • Personal details (name, age, gender)

  • Your GP and other current healthcare providers

  • Current or past symptoms, injuries, or conditions

  • Past treatments, operations, or medications

  • Allergies and relevant family medical history

  • Details of how an injury occurred

4. Data storage & security
We use Cliniko, a medical records and booking platform, to store your personal and health information securely. Cliniko encrypts stored data and meets GDPR, HIPAA, and other relevant data protection standards. You can read more in Cliniko's own security documentation

5. How we use your information

  • To book, manage, and deliver your appointments and treatment

  • To diagnose your condition and recommend a treatment plan

  • To meet our professional record-keeping obligations (e.g. HCPC, CSP standards)

  • To respond to queries, complaints, or feedback

  • To process payments

  • To contact your emergency contact if needed during an appointment

  • Anonymised health data may be used internally to review and improve the quality of our services

·  We will not sell, rent, or share your personal information with third parties for marketing purposes.

·  We will not use your health information beyond what's necessary to provide your care, unless you direct us otherwise or the law requires it.

6. Who we might share your information with

  • Cliniko (our practice management software), for storing records and managing bookings

  • Insurance or payment processors only when required.

  • Other healthcare professionals, only where referral or coordinated care is clinically necessary, and only with your consent

  • Legal or regulatory bodies, if required by law

7. Your rights
You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion, subject to our legal obligation to retain clinical records for a minimum period (typically 8 years after your last treatment, or until a minor's 25th birthday)

  • Object to certain uses of your data

  • Withdraw consent for marketing communications at any time

To make a request, contact us at [email]. We'll respond within a reasonable timeframe and may need to verify your identity first.

11. Complaints
If you're unhappy with how we've handled your data, contact us directly at email: Neartphysioperformance@gmail.com

or lodge a complaint with the Information Commissioner's Office.